What you'll do...
Integrated Wellbeing Strategy
Provides strategic direction for Benefits services to ensure growth and long-term impact by partnering with key stakeholders (for example, service providers, Information Systems Division (ISD)); developing and implementing strategic initiatives; serving as a subject matter expert in Benefits services; and developing and driving training, quality, and knowledge management programs.
Drive population health across financial, physical and emotional wellbeing
Use data to identify gaps and target interventions, programs and services based on associate needs
Work with business leaders to ensure relevancy of programs to changing business environment
Provide insights and information to stakeholders
Support company efforts in addressing health disparities, and social determinants of health
Ensures the mitigation of risk to associates and the company by driving the resolution of extremely critical and urgent associate cases (for example, transplant cases, suicide cases, life-threatening health situations); assigning tasks to team to manage issue resolution; overseeing the coordination of emergency medical transport and treatment of associates; overseeing and executing accurate benefits processes in compliance with federal, state, and local regulations; working with cross-functional teams (for example, Labor Relations, Corporate Affairs, Legal) and external partners (for example, Blue Cross, Mayo Clinic, Centers of Excellence) to address associate needs; and communicating progress and outcomes to senior leadership regarding issues uncovered during investigations.
Drives achievement of short- and long-term Benefits services goals and objectives by overseeing daily Benefits customer service operations; putting processes in place to maintain consistent operational procedures; removing barriers and obstacles that impact performance; identifying and implementing performance standards; measuring performance and adjusting accordingly; ensuring that established service level goals and metrics are achieved; ensuring that Benefits services performance is aligned with corporate customer service initiatives and goals; working with internal and external stakeholders (for example, service providers) to ensure execution; and controlling expenses to meet profit and loss (P&L) expectations.
Develops Benefits services strategies, processes, and best practices with internal team by partnering with cross-functional teams across the business; developing reports and assessments for key customer and internal associate satisfaction opportunities; executing long-range service plans and launch timelines; and communicating with and influencing decision-makers and executives within the organization.
Drives the continuous improvement of Benefits services processes and workflow by defining a clear vision and goals based on past performance to achieve annual success; benchmarking best-in-class technology solutions, processes, and resources; developing and refining processes and best practices to support business strategy; reviewing and creating action plans based on customer insights and industry knowledge; developing and executing contingency plans; and implementing and monitoring enhancements to processes.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
Minimum Qualifications: Bachelor’s degree in Healthcare Administration, Finance, Human Resources, or related field and 3 years' experience in human resources, benefits administration, healthcare administration or related field OR 5 years' experience in human resources, benefits administration, healthcare administration or related field. 2 years' of supervisory experience.
Customer Service, Strategic Planning
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