Job Location: Atlanta, GA
Do what you love. Love what you do. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
At Workday, employees are one of our company’s core values. We believe they are key to building a great company, and without them our business will not succeed. As a result of Workday’s growth, we are building out a new US Benefits Delivery Team in support of our commitment to providing best in class benefit programs to our most important asset - our people. We are looking for a strong Benefits Coordinator to join the team.
About the Team
This newly formed team sits within our overall HR organization, and will be laser focused on delivery of world class benefits execution for our employees. You’ll be joining an amazing HR organization, full of talented and passionate HR professionals who are dedicated to ensuring a brighter workday for all.
About the Role
This role reports to the US Benefits Delivery Manager. You will closely partner with the Benefits COE to provide best in class benefits program execution. As a Benefits Delivery Coordinator, you will provide day-to-day support and execution of benefits administration at Workday: from processing, issue research and resolution, vendor integrations, systems data exchanges, reporting, and compliance for all US benefit programs.
Collaborate with the Tier 1 HR support team to intake, assess, and manage escalated employee benefit inquiries.
Interact directly with employees to resolve questions and/or issues around Workday’s benefit offerings.
Provide employees with program education and redirect to other internal partners as needed.
Manage the documentation and tracking of any escalations, exceptions or issues; including resolution details and records of touchpoints.
Coordinate the resolution and management of benefits vendor issues.
Maintain a working knowledge of the Workday HCM platform
Partner with the Benefits Delivery and COE teams to understand any upcoming program changes, system updates, or issues currently being managed.
Assist with communication strategies as needed to ensure effective understanding of benefit offerings to new and existing employees, candidates, and their dependants.
Proactively identify process improvement opportunities.
Participate in the annual benefits renewal and open enrollment processes.
Comply with and stay updated on employee benefits regulations, including HIPAA policies and procedures.
Participate in ongoing Workday product releases and testing.
You’re customer centric - You keep the employee experience at the forefront of everything you do. You’re able to navigate between the two worlds of user experience and compliance, and you never sacrifice one for the other.
You’re inclusive - You recognize the power of diversity. You believe in a supportive and inclusive workplace, where everyone feels valued and included.
You’re collaborative - You can manage multiple stakeholders. You pull together the right people to deliver the optimal outcome. You get things done by working both with and through people. You don’t need to be someone’s direct manager to influence work.
Two years experience providing exceptional employee/customer service.
One year of benefits experience, with an understanding of common benefit plan rules.
Ability to problem solve, identify action items, and next steps.
Strong written and verbal communications skills with an attention to detail.
Experience managing competing priorities.
Demonstrated ability to appropriately manage sensitive or confidential information.
Experience working across an organization and externally with vendor partners.
Familiarity with business productivity and collaboration tools, (Google Sheets, Microsoft Excel, etc)
Foundational knowledge of the Workday HCM platform.
Experience with in-house benefits administration.
Experience with case management platforms (Salesforce, ServiceNow, etc).