Job Location: Atlanta, GA
Do what you love. Love what you do.
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
At Workday, employees are one of our company’s 6 core values. We believe they are key to building a great company, and without them our business will not succeed. As a result of Workday’s growth, we are building out a new US Benefits Delivery Team in support of our commitment to providing best in class benefit programs to our most important asset - our people. We are looking for a strong leader to grow and guide this team. As the US Benefits Delivery Manager, you will directly shape how benefits are administered and delivered.
About the Team
This newly formed team sits within our overall HR OPS organization, and will be laser focused on delivery of world class benefits execution for our employees. You’ll be joining an amazing HR organization, full of talented and passionate HR professionals who are dedicated to ensuring a brighter workday for all.
About the Role
This role reports to the Senior Director, People Operations and will function as an extension of the Benefits COE (Center of Excellence) to provide benefits execution. It will include all aspects of benefits administration related to health, retirement, financial, compliance, income protection, workers compensation, time off, and disability/leave programs.
Manage the Benefits Delivery team, ensuring effective execution of benefits administration, and a positive and consistent employee experience.
Provide guidance and implement improvements on benefits administration processes, collaborating with the Benefits COE and larger HR organization.
Establish strong partnerships across Workday, both within P&P organization, payroll, legal, as well as 3rd party vendors as it relates to benefits delivery.
Lead cross-functional projects to implement changes or extend new offerings.
Partner with the Benefits COE to facilitate the annual benefits renewal and open enrollment processes. This includes managing system changes, development, testing, and execution of the open enrollment experience.
Partner with the Benefits COE team to administer benefit plans including eligibility, enrollment, vendor management, and employee communications.
Coordinate and deliver outstanding customer service for escalated benefits issues.
Ensure compliance with all applicable state and federal regulations, including ACA.
Functional as a subject matter expert on the benefits programs you deliver and the systems you operate. Including a deep understanding of the benefits vendor landscape and system requirements.
You’re an inspirational leader - You know how to recruit, motivate, develop, and retain top talent on your team. You foster an environment that encourages people to take smart risks and do their best work.
You’re customer centric - You keep the employee experience at the forefront of everything you do. You’re able to navigate between the two worlds of user experience and compliance, and you never sacrifice one for the other.
You’re a builder - You know how to create brand new teams/processes/programs from scratch. If there is no map, you become the cartographer.
You’re inclusive - You recognize the power of diversity. You believe in a supportive and inclusive workplace, where everyone feels valued and included.
You’re collaborative - You can manage multiple stakeholders. You pull together the right people to deliver the optimal outcome. You get things done by working both with and through people. You don’t need to be someone’s direct manager to influence work.
You are a pro with in-sourced benefits administration - At Workday, we do not use common benefits outsourcers. You have previously operated and succeeded in this type of benefits delivery model.
Advanced knowledge in benefits administration and employee services.
Three years in an US benefits execution capacity with a mid to large size company.
Three years people management experience.
Demonstrated experience managing both enterprise-wise projects and service delivery across a large group of stakeholders.
Strong ability to project manage and effectively navigate competing priorities.
Thorough understanding of best practices around benefits delivery, integrations, and process.
Experience with direct/in-sourced benefits administration.
Experience with strategic benefits program design.
Experience using the Workday Benefits Platform
Previous experience with benefits administration using Workday
People management experience specifically within a high performing benefits or customer/member services team.
Previous experience scaling a brand new benefits administration team.
Experience working in an Agile/Scrum environment for technology changes.
Previous experience using Workday in a HCM capacity.