BCG is seeking a Global Benefits Technology Senior Coordinator for a 12 month temporary contract. This role will be a member of the Global Benefits Centre of Expertise and will work closely with internal and external partners to improve the employee experience, streamline administration, and drive efficiencies in process for our MyBenefits platform.
This role will be responsible for supporting the ongoing success of MyBenefits, BCG’s benefits enrolment, administration, and communication platform working closely with other members of the COE, the Workday team, broader global functions (e.g., IT and Finance) and local HR, Finance, and Payroll. Key responsibilities include managing the ongoing governance framework for change requests, acting as an internal advisor to offices on best practice regarding automation of administration, creating effective business processes, and overseeing reporting best practice.
The Global Benefits Technology Senior Coordinator will:
Manage the internal operations and governance frameworks to ensure proper escalation and prioritization of change requests, as well as continued alignment with Wellbeing@BCG and the firm’s vision and goals for the MyBenefits platform.
Facilitate continuous improvement and documentation of processes for change requests, annual system refreshes, and annual enrolments to ensure smooth renewals, transparency for all stakeholders, adherence to system guardrails and proper escalation of exceptions.
Prepare insights for Global Benefits team in order to make decisions for escalation including framing the issue, developing recommendations, and identifying risk and interdependencies to ensure that MyBenefits is a scalable and sustainable solution for BCG.
Advise and guide Global Benefits Managers on best practice in local markets regarding automation of administration and creating effective business processes and reporting.
Partner closely with other members of the Global Benefits COE, functional experts, and technical teams to ensure future business needs can be met by the solution.
Identify opportunities to harmonize and simplify processes across the organization while optimizing the platform’s capabilities.
Responsible for being the key point of triage for all incoming requests. Being able to assess the queries, resolve, update ServiceNow ticketing tool, and provide feedback torequestors.
Manage the Reporting functionality and capability within MyBenefits. Become the SME for all relevant reporting requirements within MyBenefits (and MyBenefits related reporting from ServiceNow, and Workday). Escalate insights as required.
Support with the management of the development pipeline and roadmap priorities.
Support integration requirements, primarily the integration of the Workday file.
Support user acceptance testing during the implementation of new countries.
YOU'RE GOOD AT
Working with data, reporting, and have strong Business Analysis skills.
Bringing an agile approach to delivering solutions.
Working through ambiguous circumstances.
Collaborating with a variety of stakeholders to ensure consensus and on-time delivery of solutions.
Demonstrating your project management skills.
Bringing a creative and consultative approach to problem solving.
Communicating effectively (written and verbal) at all levels of the firm.
Working in a global environment with a virtual team – autonomy, collaboration, time-zones.
Demonstrating reliability, attention to detail, and timeliness.
Ability to learn, adapt, and leverage function-specific digital tools.
Displaying curiosity and creativity to improve our ways of working.
Owning complex tasks and proactively identifying next steps.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Experience with global benefits programs, administration, and/or HR technology solutions.
Broad global benefits knowledge, including healthcare, life insurance, disability insurance, pensions, car plans, voluntary benefits, and flexible benefits programs is a plus.
Proven track record of building relationships and working effectively with people across a large, complex organization to create and launch innovative and successful solutions.
Experience managing complex projects simultaneously; adept at prioritizing, handling changing priorities, and managing to deadlines.
Effective listening skills and demonstrated change and stakeholder management.
YOU'LL WORK WITH
You will work closely with members of the Global Benefits COE, BCG’s Workday team, local and global HR, IT and Finance teams, and Benify’s implementation and BAU teams.