Location: Redmond, Washington, United States
The Global Benefits team has a challenging and interesting opportunity for a Health Benefits Program Manager to support our world-class benefits. We’re looking for an experienced Total Rewards professional to manage key aspects of our health plans. We need someone who will strive to maintain an inclusive environment where employees can do their best work, supported with great benefits and an agile, communicative and innovative culture. The Health Benefits Program Manager is responsible for the general development, management, and delivery of medical, pharmacy, and dental benefits programs to our U.S. employees and their dependents (covering ~180,000 lives), as well as program management of our on-site and near-site health clinics.
Operational management of Microsoft’s medical, pharmacy and dental benefit plans for U.S. employees, including Tier 3 employee escalationsResponsible for program management of large-scale onsite health center, pharmacy, and vision clinics, as well as our near-site clinicsManage the ergonomics program, including both tool and consultantsEvaluate and compare existing company benefits against other employers through participation in industry surveysEstablish and manage key vendor relationships, including contracts, budgets, invoice review and approval; monitor member experience delivery standardsAnalyze and report data related to benefit program utilization, cost, and employee experienceParticipate as subject matter expert (SME) on special projects, as needed
Bachelor’s degree in business administration, economics, public health, or related field
7+ years’ experience in U.S. healthcare benefits, with experience in program and vendor management and strong working knowledge of benefits programs.
The ideal candidate will have the following experiences / skills:
Excellent written and verbal communication skills and the ability to communicate with both empathy and clarity.
Outstanding attention to detail is required.
Ability to work both independently with minimal direction and collaboratively across multiple functions, and to be effective at influencing across virtual/cross-group teams.
Ability to solve complex problems and interpret complex regulations as they relate to business processes and benefits issues.
Strong program and vendor management capabilities.
Experience in working with or managing onsite health clinics.
Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (World at Work) designations desirable, but not required
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